Return and Refund Policy

At Buybooksy.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help!

Returns

  1. Eligibility for Returns

    • To be eligible for a return, your item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • Proof of purchase (receipt or order confirmation) is required for all returns.

  2. Return Window

    • You have 15 days from the date of purchase to initiate a return. Unfortunately, we cannot accept returns beyond this time period.

  3. Non-Returnable Items

    • Some items are non-returnable, including:
      • Gift cards
      • Downloadable software or eBooks
      • Items marked as “final sale”
      • Opened or used consumables

  4. How to Initiate a Return

    • To initiate a return, please contact our customer service at [(+84)-1800-4635]. Once your return is approved, we will provide you with the necessary shipping instructions.

  5. Return Shipping

    • Customers are responsible for return shipping costs unless the item is defective or the return is a result of our error.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items lost in transit.

Refunds

  1. Refund Process

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  2. Late or Missing Refunds

    • If you haven’t received a refund within the expected timeframe, first check your bank account again.
    • Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
    • If you’ve done all of this and still have not received your refund, please contact us at (+84)-1800-4635.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at (+84)-1800-4635.

Contact Us

If you have any questions regarding our Return and Refund Policy, please reach out to our support team at (+84)-1800-4635.