Return & Refund Policy

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
A valid proof of purchase (such as a receipt or order confirmation) is required for all returns.

Return Window

You may initiate a return within 15 days from the date of purchase.
Unfortunately, we cannot accept return requests beyond this time frame.

Non-Returnable Items

Please note that certain items are non-returnable, including but not limited to:

  • Gift cards

  • Downloadable software or eBooks

  • Items marked as “Final Sale”

  • Opened or used consumables

We recommend reviewing your order carefully before completing your purchase.

How to Initiate a Return

To begin the return process, please contact our Customer Support Team at (+84)-1800-4635 or via email at support@buybooksy.com.
Once your request is reviewed and approved, you will receive detailed return instructions, including the return shipping address and next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or the return is the result of an error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be held responsible for returned items lost in transit.

Special Conditions for Bulk Orders

For large or wholesale purchases exceeding $1000, returns are generally not accepted due to the volume and nature of such orders.
However, in the unlikely event that any items arrive damaged or defective, we will gladly assist with an exchange or replacement to ensure your satisfaction.