Refund Policy

Return and Refund Policy

At Buybooksy.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help!

Returns

  1. Eligibility for Returns

    • To be eligible for a return, your item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • Proof of purchase (receipt or order confirmation) is required for all returns.

  2. Return Window

    • You have 15 days from the date of purchase to initiate a return. Unfortunately, we cannot accept returns beyond this time period.

  3. Non-Returnable Items

    • Some items are non-returnable, including:
      • Gift cards
      • Downloadable software or eBooks
      • Items marked as “final sale”
      • Opened or used consumables

  4. How to Initiate a Return

    • To initiate a return, please contact our customer service at [(+84)-1800-4635]. Once your return is approved, we will provide you with the necessary shipping instructions.

  5. Return Shipping

    • Customers are responsible for return shipping costs unless the item is defective or the return is a result of our error.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items lost in transit.

Refunds

  1. Refund Process

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  2. Late or Missing Refunds

    • If you haven’t received a refund within the expected timeframe, first check your bank account again.
    • Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
    • If you’ve done all of this and still have not received your refund, please contact us at (+84)-1800-4635.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at (+84)-1800-4635.

Contact Us

If you have any questions regarding our Return and Refund Policy, please reach out to our support team at (+84)-1800-4635.